常见问题解答Help Center & FAQ
为您整理了合作过程中最受关注的业务细节，如有更多疑问请随时联系我们的在线客服。 We have compiled the most concerned business details for you. For more questions, please contact our support.
合作流程与定制咨询Process & Customization
我们的流程分为：需求确认 → 报价确认 → 样品开发（打样） → 预付定金 → 大货生产 → 质量检测 → 余款结算 → 物流发货 → 售后跟踪。
Process: Requirement Confirmed → Quoting → Sampling → Deposit → Mass Production → QC → Balance Payment → Shipment → After-sales.
常规产品打样周期为3-7天。打样费根据产品复杂度收取，若后期大货订单量达到约定标准，打样费用可全额退还或抵扣货款。
Sampling takes 3-7 days. Fees depend on complexity and are refundable if mass order meets specified quantities.
起订量与包装定制MOQ & Packaging
MOQ根据产品类别不同而有所差异。现货类产品通常1箱起订；定制类产品（含LOGO印刷或包装定制）通常为500-1000件起。
MOQ varies. Stock items: 1 carton. Customized items (with Logo/Packaging): 500-1000 units usually.
是的，我们提供OEM和ODM服务。包括彩盒设计、吸塑卡纸、镭射LOGO、丝印等多种定制方式，助力您的品牌建设。
Yes, we provide OEM/ODM services including color box design, blister cards, laser LOGO, and silk printing.
交期、物流与售后Lead Time & Service
生产交期通常为收到定金后的15-30天。我们支持海运（FCL/LCL）、空运、铁运及跨境专线快递，可根据您的时效需求灵活配置。
Lead time is 15-30 days after deposit. We support Sea, Air, Rail, and Express shipping options.
我们执行严格的出厂质量检测。如收到货物有非人为质量问题，请在到货7天内拍照并联系我们，我们将根据具体情况提供补发、退款或在大货订单中扣除相应费用。
Strict QC in place. For non-human quality issues, please contact us within 7 days with photos for replacement or refund.
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